Legal

Data Deletion

How to ask us to delete your data, and how to cut our access to your account yourself.

Last updated: 1 October 2026

What you can ask for

You can ask us to delete your personal data and the information we obtained from your Meta (Facebook and Instagram), Google, Amazon or TikTok accounts through our applications.

You do not need to give a reason or be a current client.

How to ask

Send an email to hola@denumeris.com with the subject "Data deletion" and these three details:

We answer from that same mailbox. If the request comes from an address we do not recognize, we ask for proof of identity before deleting.

  • Your name and the email you used to contact us or to authorize the application.
  • The business or account concerned: Facebook page, ad account, store or selling account.
  • What you want deleted: everything, or only one platform's data.

How long it takes

We delete what you asked for within 30 days of receiving your email and confirm in writing when it is done.

What we delete

When we handle a request we delete:

  • The permissions and access keys to your account that we hold.
  • The copies of your account information in our databases and reports.
  • Your contact details, if you ask for that too.

What we keep

We keep only what the law requires us to keep, such as invoices and their tax records, for the period the law sets. We do not use it for anything else.

Cut the access yourself

You do not need to wait for us to remove our access. You withdraw it from your own account and the cut is immediate:

Cutting access stops us from reading new data. To delete what we already held, send us the email.

  • Meta: on Facebook, go to Settings & privacy, then Settings, then Business integrations, and remove the application. If you gave us access as a partner, remove us in Business settings, under Partners.
  • Google: at myaccount.google.com/permissions, or in the access section of your Google Ads, Analytics or Merchant Center account.
  • Amazon: in Seller Central, Apps and Services, Manage Your Apps.
  • TikTok: in Business Center or Seller Center, under authorized applications.

Request deletion

Write to hola@denumeris.com with the subject "Data deletion", or call +52 55 5664 3171.

hola@denumeris.com